Community Access & Eligibility Operations

Community Access and Eligibility is one of eight divisions within Iowa Department of Health and Human Services. Our division strives to connect a variety of programs that all provide direct economic, health, and support programs to Iowans. The six sections of the division – Child Support Services, Community Action, Economic Assistance Programs, Operations, Refugee Services, and Wellness and Preventive Health, – will collaborate to ensure a welcoming and efficient front door and connections to the right services at the right time. 

The Community Access and Eligibility Division’s Operational Plan promotes these operational strategies:

1. Improve Workforce Recruitment and Retention and Focus on Staff Well-Being.
2. Support a Successful Transition to the New HHS.
3. Create a Welcoming and Efficient Front Door to the Agency.
4. Improve Data-Sharing Across the Division and Department.
5. Enhance and Improve IT Systems.