Opportunities From: Iowa Department of Health and Human Services

Volunteer: Interested in Supporting Iowa’s Community Action Agencies as a Year‑Long VISTA? Apply Today!

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Help strengthen Iowa’s Community Action Agency network and the LIHEAP program by improving data systems, field–state coordination, and workflow consistency. As a full‑year VISTA, you will support the Iowa HHS Division of Community Access & Eligibility and local Community Action Agencies in modernizing processes that serve low‑income households across the state.

This role is ideal for individuals interested in public policy, human services, data systems, or community development. You will build long‑term capacity by improving Salesforce data processes, documenting field operations, researching best practices, and developing sustainable tools—such as workflow maps, data dictionaries, communication templates, and resource guides—used statewide.

The VISTA will spend time with local partners such as IMPACT, gaining real‑world insight into how LIHEAP and Community Action services operate. This experience will help shape statewide improvements, enhance alignment, and strengthen Iowa’s effectiveness in serving low‑income Iowans.

Duties and Responsibilities:
Conduct LIHEAP and Salesforce data cleanup to identify inconsistencies and improve data quality
Develop data dictionaries, documentation, and templates to support long‑term system maintenance
Support analytics and create repeatable reporting methods
Spend time with local CAAs (such as IMPACT) to observe operations and document field–state workflow gaps
Create tools, templates, and feedback loops that enhance communication between CAAs and Iowa HHS
Research national best practices for LIHEAP and Community Action programs
Develop workflow maps, process documentation, standardized guides, and job aids Support modernization and strategic alignment of LIHEAP with Iowa HHS priorities Build sustainability tools, training materials, and a final project summary for long‑term use Collaborate with the HHS Volunteer Engagement Coordinator to identify volunteer-supported roles and develop training or onboarding tools that strengthen agency capacity Knowledge, Skills, and Abilities Required: Strong research, documentation, and information‑gathering skills
Comfort with data systems, workflow mapping, or process analysis
Excellent communication and ability to engage with community partners
Interest in human services, public policy, technology, or community systems
Ability to work independently and collaboratively across teams Timeframe:Length of Commitment: 1 Year, Full‑Time VISTA Term
Scheduling: Monday–Friday, standard business hours
Worksite: Central Office (Des Moines) with hybrid options; travel to CAAs as needed Benefits of Serving: Professional development and mentorship from Iowa HHS staff
First‑hand experience with statewide human services operations
Hands‑on involvement in data systems, community engagement, and process improvement
Connections with CAAs, HHS divisions, and community partners
A meaningful service year that strengthens your skills and future career opportunities AmeriCorps VISTA Benefits:Living allowance paid biweekly
End‑of‑service award (Segal Education Award or cash stipend)
Relocation assistance if eligible
Health coverage*
Childcare assistance if eligible
Access to AmeriCorps training and career development resources

*For details about VISTA healthcare benefits, visit https://americorpsvista.imglobal.com/.

Volunteer Agrees To:
Follow guidelines provided by Iowa HHS and AmeriCorps VISTA
Maintain a professional and respectful approach across all partner interactions
Dedicate sufficient time and energy to meet position expectations
Acknowledge that this is an AmeriCorps VISTA service position, not employment
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Program: Community Access & Eligibility Operations

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Help strengthen Iowa’s Community Action Agency network and the LIHEAP program by improving data systems, field–state coordination, and workflow consistency. As a full‑year VISTA, you will support the Iowa HHS Division of Community Access & Eligibility and local Community Action Agencies in modernizing processes that serve low‑income households across the state.

This role is ideal for individuals interested in public policy, human services, data systems, or community development. You will build long‑term capacity by improving Salesforce data processes, documenting field operations, researching best practices, and developing sustainable tools—such as workflow maps, data dictionaries, communication templates, and resource guides—used statewide.

The VISTA will spend time with local partners such as IMPACT, gaining real‑world insight into how LIHEAP and Community Action services operate. This experience will help shape statewide improvements, enhance alignment, and strengthen Iowa’s effectiveness in serving low‑income Iowans.

Duties and Responsibilities:
Conduct LIHEAP and Salesforce data cleanup to identify inconsistencies and improve data quality
Develop data dictionaries, documentation, and templates to support long‑term system maintenance
Support analytics and create repeatable reporting methods
Spend time with local CAAs (such as IMPACT) to observe operations and document field–state workflow gaps
Create tools, templates, and feedback loops that enhance communication between CAAs and Iowa HHS
Research national best practices for LIHEAP and Community Action programs
Develop workflow maps, process documentation, standardized guides, and job aids Support modernization and strategic alignment of LIHEAP with Iowa HHS priorities Build sustainability tools, training materials, and a final project summary for long‑term use Collaborate with the HHS Volunteer Engagement Coordinator to identify volunteer-supported roles and develop training or onboarding tools that strengthen agency capacity Knowledge, Skills, and Abilities Required: Strong research, documentation, and information‑gathering skills
Comfort with data systems, workflow mapping, or process analysis
Excellent communication and ability to engage with community partners
Interest in human services, public policy, technology, or community systems
Ability to work independently and collaboratively across teams Timeframe:Length of Commitment: 1 Year, Full‑Time VISTA Term
Scheduling: Monday–Friday, standard business hours
Worksite: Central Office (Des Moines) with hybrid options; travel to CAAs as needed Benefits of Serving: Professional development and mentorship from Iowa HHS staff
First‑hand experience with statewide human services operations
Hands‑on involvement in data systems, community engagement, and process improvement
Connections with CAAs, HHS divisions, and community partners
A meaningful service year that strengthens your skills and future career opportunities AmeriCorps VISTA Benefits:Living allowance paid biweekly
End‑of‑service award (Segal Education Award or cash stipend)
Relocation assistance if eligible
Health coverage*
Childcare assistance if eligible
Access to AmeriCorps training and career development resources

*For details about VISTA healthcare benefits, visit https://americorpsvista.imglobal.com/.

Volunteer Agrees To:
Follow guidelines provided by Iowa HHS and AmeriCorps VISTA
Maintain a professional and respectful approach across all partner interactions
Dedicate sufficient time and energy to meet position expectations
Acknowledge that this is an AmeriCorps VISTA service position, not employment
a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; } a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

a { text-decoration: none; color: #464feb; } tr th, tr td { border: 1px solid #e6e6e6; } tr th { background-color: #f5f5f5; }

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Launch your career in public service this summer—gain hands-on experience helping Iowans access essential benefits while learning the inner workings of state programs and building skills that employers value.

 

Join Iowa HHS this summer as part of a team dedicated to helping Iowans access essential economic supports. As a VISTA Summer Associate, you will assist with eligibility processes and provide customer service to help individuals and families get the benefits they need, while also contributing to system improvements that make these processes clearer and more efficient. This unique role blends direct service with capacity-building, giving you hands-on experience in public assistance delivery, policy application, and process design—skills that translate to careers in human services, public administration, and program management.

 

Duties and Responsibilities: Assist with eligibility determinations for Supplemental EBT (S-EBT) and related programs. Provide customer service support, answering questions and guiding applicants through processes. Enter information accurately into Forms Studio and S-EBT systems. Document workflows and create job aids for staff and future volunteers. Collaborate with HHS team members to identify process improvements and share feedback.

 

Knowledge, Skills, and Abilities Required: Strong communication and customer service skills. Ability to learn and apply program policies and procedures. Detail-oriented with accurate data entry skills. Comfortable working independently and as part of a team. Interest in public service, social work, or program operations.

 

Timeframe:

Length of Commitment: 10 weeks (June 1 – early August)
Total Hours: Full-time summer associate term
Scheduling: Monday–Friday, standard business hours
Worksite: River Place Office (Hybrid options may be available)

 

Benefits of Serving: Professional development and mentorship from experienced HHS staff. Exposure to statewide systems and eligibility processes. Hands-on experience in customer service and program operations. Networking opportunities with state agencies and partners. Record of national service for resume and career advancement.

 

Volunteer Agrees To: Adhere to guidelines provided by Iowa HHS and AmeriCorps VISTA. Maintain a respectful and professional demeanor throughout the project. Devote sufficient time and energy to fulfill the outlined position requirements. Acknowledge that this is an unpaid, volunteer position offered through AmeriCorps VISTA.

 

AmeriCorps VISTA Compliance Note: Summer Associates may perform direct service tasks as part of their role. Prohibited activities still apply (e.g., lobbying, partisan politics, religious instruction, voter registration, direct benefit to for-profit entities).

 

Program: Community Access & Eligibility Operations

Opportunity Type: Volunteer

Date: Flexible

Zip Code: 50315

Allow Groups: No